Returns

If something's wrong with your order, we want to put it right. Please get in touch as soon as you spot the issue and we'll work through it with you.

Damages on receipt

Check your delivery on arrival. If anything is damaged, sign the courier's POD as "damaged" and email enquiries@stock2store.com within 48 hours with photos of the affected cases or pallet. We'll arrange a replacement or refund.

Short or wrong items

If the delivery is short, or contains the wrong SKU, email enquiries@stock2store.com within 48 hours of receipt. We'll reconcile against the picking record and either ship the missing/correct stock or refund.

General returns

Stock2Store is a trade-only B2B service, so consumer-style 14-day right-to-cancel rules don't apply. Goods are deemed accepted in good condition on receipt; please raise any damage or shortage claim within 48 hours as above.

Returns of saleable, undamaged stock outside that 48-hour window are accepted at our discretion. Where we agree to take stock back:

• The goods must be unopened, in their original outer packaging, and within their best-before / use-by date with sufficient remaining shelf-life for resale.
• A restocking fee may apply (typically 15% of the line value) to cover handling, repacking, and any short-dated risk.
• Return-shipping is at the customer's cost unless the return is a result of an error on our side.

Email enquiries@stock2store.com before returning anything so we can authorise the return and arrange collection or a delivery slot.

Cancellations

If you need to cancel an order that hasn't yet shipped, email enquiries@stock2store.com as soon as possible and we'll cancel and refund. Orders placed before 12:00 typically ship the same working day, so the cancellation window is short — get in touch quickly.

How to start a return or query

Email enquiries@stock2store.com with your order number (it begins S2S-) and a brief description. We'll respond within one working day.